Trade Terms & Conditions

Trade accounts

Wholesale access is for genuine trade customers. Burkia may approve, reject, suspend or request further information for an account. Customers must keep business and delivery details accurate.

Orders are requests

Submitting an online or WhatsApp order creates a wholesale order request. It is not final acceptance. The business confirms product availability, final price, VAT, discounts, delivery charges, payment terms and delivery date separately.

Prices and payment

Prices may vary by customer, price level, quantity or promotion. Prices shown at order time are checked before confirmation. No online payment is taken in the first version.

Stock

Stock labels are guidance and exact quantities are not displayed. Products may become unavailable before an order is confirmed. The business may suggest changes or alternatives.

Delivery and collection

Delivery or collection arrangements, charges and timing are agreed after order review. Customers are responsible for supplying a complete and accessible delivery address.

Product information

Packaging images are presented carefully, but manufacturers may make lawful packaging updates. Product labels and supplied directions take priority over general website information.

Cancellations, returns and problems

Trade cancellation and return rights depend on the confirmed order terms, product condition and applicable law. Report shortages, damage or incorrect goods promptly using the business contact details on the confirmation.

Acceptable use

Do not misuse accounts, attempt unauthorised access, submit fraudulent orders or interfere with the service. Accounts may be suspended to protect customers and the business.